SIDREC ensures that it continues to serve as an independent, impartial and effective platform for the resolution of monetary disputes in the capital market by providing a more structured online dispute resolution (ODR) service to its stakeholders.

SIDREC conducts ODR through the following methods:

• A hybrid onsite method where all parties participate in the ODR proceedings from separate rooms on SIDREC’s premises via a video conferencing platform.
  
  
• A fully virtual offsite method where all parties participate in the ODR proceedings from different locations via a video conferencing platform; and