SIDREC’s preferred approach to dispute resolution is inclusive, balanced and anchored on a process where confidentiality, openness and trust are observed at all times.
Its dispute resolution process frequently takes the form of a continuation of the process initiated through a Member’s in-house complaints management system, but with the intervention of an independent and impartial body that seeks to resolve disputes based on facts, better appreciation of each party’s perspective and some clarity of each party’s own shortcomings.
Communication by SIDREC Members to their clients / customers about SIDREC is an assurance, especially to smaller investors, that Members are confident enough in their products and service to offer their clients/customers an independent and impartial avenue for redress, should a dispute arise.
SIDREC’s process is informal and we try to ensure that both parties are adequately supported through the entire process. Confidentiality, openness and trust are observed at all times during our process.