Lodge A Complaint

Have a monetary dispute that is related to a capital market product or service? Start a conversation with us.

Preparing the Complaint

Complainant's Checklist

SIDREC is here to help you resolve any dispute involving a monetary loss that you may have with its Members. The following is a checklist to help you through the process of lodging a complaint with SIDREC:

  • You must have first lodged a complaint with the relevant member of  SIDREC (‘Member’), to allow them the opportunity to try to resolve the matter directly with you.
  • If you have lodged a complaint with the Member and did not receive a response from the Member for more than 90 days, you do not have to wait any further and may then lodge a complaint directly with SIDREC.
  • Also, if you are unhappy with the response from the Member, you may also lodge a complaint with SIDREC within 180 days from the date you receive the response from the Member.
  • Your complaint, however, must relate to a dispute involving a monetary claim in relation to the products and services provided by a Member (e.g. shares, unit trusts, derivatives or other investment products or services offered by the Member.)
  • Important documents which will help us speed up processing your complaint (where applicable):
    • Letter of Complaint lodged with the Member
    • Letter of Final Response from the Member
    • Account Opening Forms and any written agreement between you and the Member
    • Any communication between you and the Member
    • Other relevant documents

Kindly also refer to our SIDREC’s FAQs in relation to the filing of complaints for more detailed information. Should you have any queries , please do not hesitate to contact SIDREC.

To lodge a complaint, click the button below to download the Dispute/Claim Form. You may scan or take photos of the completed document and send it to SIDREC via email at: info@sidrec.com.my.

Post or Walk-Ins

You can also file your complaint through post or in person at our office

Securities Industry Dispute Resolution Center (SIDREC) (201001025669)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No. 5, Jalan Bangsar Utama 1
59000 Kuala Lumpur.

Tel: +60-3-2282 2280
Fax: +60-3-2282 3855
Email: info@sidrec.com.my

Business Hours
  • Monday to Friday: 9:00AM to 6:00PM
  • Closed for lunch: 1:00PM to 2:00PM (Monday-Thursday), 12:30PM to 2:30PM (Friday)
  • Closed on weekends and public holidays