Principal Ombudsman & CEO
Channel Islands Financial Ombudsman (CIFO)
Douglas Melville is an experienced financial ombudsman, arbitrator and mediator with over 25 years of financial sector experience. He is currently the Principal Ombudsman and CEO of Channel Islands Financial Ombudsman (CIFO). Prior to this, he was the Ombudsman and CEO of the Canadian Ombudsman for Banking Services and Investments and the Chair of the International Network for Financial Ombudsman Schemes from 2015 to 2017. Melville has advised internationally on financial consumer protection and has held senior roles in the banking, investment and insurance industries. He has also been a Board Member of various not-for-profit organisations covering healthcare, the environment, anti-poverty policy, financial literacy, international development and performing arts.
National Director, Legal Services
Australian Health Practitioner Regulation Agency (AHPRA)
Dr Jamie Orchard is an Australian lawyer of over 30 years standing who has spent most of his career in financial services regulation and dispute resolution. He is currently the National Director, Legal Services at the Australian Health Practitioner Regulation Agency (AHPRA). He was previously Director of Enforcement (South West) for the Australian Securities Investments Commission (ASIC) and then Managing Director of both the Dubai Financial Services Authority and the Qatar Financial Centre Regulatory Authority.
More recently, Jamie was the Executive General Manager of the Financial Ombudsman Service, Australia’s largest financial services dispute scheme resolving disputes in the banking, insurance, financial and capital markets and superannuation sectors.
Stratford Finance Ltd, Hong Kong
Angelina Kwan is currently the Chief Executive Officer of Stratford Finance Ltd, a consulting company focusing on the financial services and digital assets sectors. Most recently, Kwan was the Chief Operating Officer of the Bitcoin Mercantile Exchange (BitMEX) and had responsibility over BitMEX’s operations around the world. She previously established and ran the Regulatory Compliance Department and the HKEX Foundation Ltd at Hong Kong Exchanges and Clearing Ltd. Kwan has extensive experience in Asia Pacific and the United States in running businesses, business development, as well as investor and stakeholder relations. She is currently a Hong Kong Government appointed Member of the Women’s Commission, the Council for Sustainable development, the Administrative Appeals Board, as well as the Lord Wilson Heritage Trust, a Director and Chair of the Audit Committee of the Securities Industry Development Corporation of Malaysia, Vice Chair and Governor of The Women’s Foundation, an Honorary Fellow and Director of the Hong Kong Securities Institute, in addition to being a Fellow of the Hong Kong Institute of Certified Public Accountants and the Chartered Accountants of Australia and New Zealand. Kwan is a Certified Public Accountant in the United States, Hong Kong, Australia, New Zealand and a graduate of the University of Southern California. Her MBA is from Pepperdine University and LLB from the Hong Kong University and the Manchester Metropolitan University.
Former Chief Markets Operations Officer
Chua Kong Khai has over 30 years of experience in the capital market. He was part of the Senior Management team of Bursa Malaysia from 1993, holding the position of Adviser to the CEO, when he retired from Bursa Malaysia in Sept 2017. Prior to his appointment as Adviser to the CEO, he was the Chief Market Operations Officer of Bursa Malaysia until 2016.
As the Chief Market Operations Officer, his responsibility included charting overall business strategies and development plans on market operations for Bursa Malaysia Group of Companies, in meeting the changing needs of its customers both domestic and overseas. The core business functions under his purview included Trading, Clearing, Settlement, Depository and Bonds.