SIDREC is a one-stop independent dispute resolution centre for disputes involving monetary claims relating to capital market products and services. We were set up under the Capital Markets and Services (Dispute Resolution) Regulation 2010 to provide free, fair and expert help to retail investors and capital market intermediaries.

We are looking for an Assistant Manager in Operations to, among others, assist the Head of Operations in managing SIDREC’s overall operations, including the Center’s Human Resource (HR), Administration (Admin), Finance, IT and SIDREC Membership functions.

Our team is small but power-packed. SIDREC offer competitive remuneration packages for our staff. We provide a conducive and comfortable working environment in an office tower connected to the Bangsar LRT station in Kuala Lumpur. If you want a career in a nascent industry, that is fast paced, enjoy working in a small team and want to grow with the organisation, you may just be the right fit.

We have a vacancy and our requirements for the position are as follows:

Operations Officer / Assistant Manager

Job Description


  • Work closely with the Head of Operations (“HOO”) to ensure the effective and efficient management of SIDREC’s overall operations, including the Center’s Human Resource (HR), Administration (Admin) & IT, Governance, Finance, IT and SIDREC Membership functions
  • Assist the HOO in the development, implementation and periodic review of strategies, policies and procedures relating to SIDREC’s overall operations
  • Work with the HOO and where appropriate, with other unit heads on engagement with stakeholders i.e. regulators, capital market intermediaries, industry associations and other capital market stakeholders.


  • Co-ordinate Board and Board Committee meetings, assist to prepare Board papers relating to SIDREC’s HR, Admin & IT, Finance and SIDREC Membership functions and prepare Board Committee meeting minutes
  • Assist the HOO and/or Head of Dispute Resolution (HDR) to ensure compliance with SIDREC’s Constitution and any company secretarial requirements
  • Assist the HOO to manage the development, implementation and periodic review of SIDREC’s governance and risk framework


  • Assist the HOO to brief and update staff on SIDREC’s operational policies and procedures especially on HR matters
  • Assist the HOO to manage the development, implementation and periodic review of SIDREC’s HR initiatives and systems, including SIDREC’s competency framework and capacity building initiatives as well as SIDREC’s training and development programmes
  • Support the HOO on boarding, disciplinary and grievance issues
  • Involved in recruitment by preparing job descriptions, posting ads and managing the hiring process as well as exit of SIDREC staff
  • Assist the HOO with the annual performance review of SIDREC’s staff
  • Update and maintain records of SIDREC staff
  • Assist the HOO to periodically review SIDREC’s employment and working conditions to ensure legal compliance


  • Build and maintain strong collaborative relationships with SIDREC’s Members to ensure effective management of SIDREC’s membership register
  • Assist the HOO to review and assess complaints made against SIDREC by external parties


  • Maintain network connectivity of all computer workstations.
  • Evaluate and recommend security improvements and system upgrades
  • Troubleshoot, set up and install new computers, networks and software, setting up user accounts and profiles on the network.
  • Provide advice and support for IT related challenges encounter by SIDREC staff
  • Liaise with support vendor and supplier on IT related purchase


  • Support any policy and research related work identified by the CEO and HOO
  • Undertake such other assignments/projects as may be instructed by the CEO and HOO from time to time

Job Requirement: Qualification and Experience

  • At least a Bachelor’s Degree/Professional Degree in Business Administration, Law, Information Technology/Computer Science, HR, or other relevant field from a recognised university
  • Hands-on experience with computer networks, network administration and network installation are added advantages
  • Experience of whole cycle of HR functions is an added advantage
  • Experience in research, writing and development of policies and procedures is an added advantage
  • Experience in Board and company/corporate secretarial matters, is an added advantage

Other General Requirements

  • Excellent written and spoken communication skills in English and Bahasa Malaysia
  • Effective engagement and communication skills
  • Self-initiated with analytical and critical thinking skills
  • Good interpersonal skills and ability to work in a diverse team
  • Able to work independently and as part of a team, proactive and results oriented
  • Meticulous, committed and able to work well under pressure to meet tight deadlines
  • Must be able to handle confidential information with a high degree of discretion

Qualified candidates are invited to submit their cover letter, resume with current and expected salary together with a recent passport-size photograph (non-returnable) by post to or apply online.


(Only shortlisted candidates will be notified)

Please upload your CV in PDF format.
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