Webinar (November 27, 2020)

2020-10-15 November Webinar Website Banner v3

Do you know that you have an alternative when it comes to dispute resolution with your financial service provider?

Come and find out more in SIDREC’s upcoming webinar, organised in collaboration with the Ombudsman for Financial Services (OFS) and Singapore’s Financial Industry Disputes Resolution Centre (FIDReC), on how it may be possible for you to save on expensive litigation fees and still have your dispute resolved.

This free webinar entitled Independent, Impartial, Effective: Dispute Resolution Made Possible has the CEOs from the only bodies in ASEAN specialised to handle disputes in financial services to share how their respective organisations can help you should you ever have a dispute with your financial service provider – capital market intermediaries, banks or insurance companies.

“I didn’t authorise this transaction”

“There was a glitch in the online system”

“Was that what I bought? That was not what I was told”

“Why can’t I claim on my insurance policy? I thought I could”

“I felt pressured to buy”

“I may have been scammed”

If you have experienced any of the above situations, you should not miss this session. The webinar will address the kind of disputes that customers or investors may have with their financial service providers and the type of help dispute resolution centres such as SIDREC, OFS and FIDReC offers.

Get your questions answered directly by the three CEOs towards the end of the session!


  1. Poll: Participant Awareness Level

  2. Introduction of Panelists

  3. Dispute Resolution Bodies in ASEAN:

  4. Case Studies:
    Reconciling Differences Between Parties

  5. Financial Consumer / Investor Protection:
    Specialist Resolution or One-Stop Centre?

  6. Conclusion

We hope to see you then!

Profiles of the Speakers & Moderators:

Marina Baharuddin

Chief Executive Officer @ Ombudsman for Financial Services (OFS)

With over 20 years of experience in dispute resolution, Marina brings in-depth and practical understanding of financial consumer protection especially in areas of banking and financial services.

Prior to her appointment at OFS, she held the position of an Ombudsman under Banking and Payment Systems from October 2016 until December 2019.

Marina started her career in the banking industry and progressed into dispute resolution with the Banking Mediation Bureau (BMB) as Assistant Mediator in 1998. She continued her service at the Financial Mediation Bureau (FMB) and assumed the post of Mediator in 2010.

Marina holds a Bachelor of Business Degree with a major in finance from Edith Cowan University, Perth, Western Australia and a Bachelor of Laws (Hons) from the University of Hertfordshire, United Kingdom. She is an accredited Mediator and an Affiliate member of the Financial Services Institute of Australasia (FINSIA).

Eunice Chua

Chief Executive Officer @ Financial Industry Disputes Resolution Centre (FIDReC)

Eunice has more than 13 years’ experience in mediating, managing and adjudicating disputes during a multi-faceted legal career.

Prior to her appointment at FIDReC, Eunice was an Assistant Professor of Law at the Singapore Management University School of Law. She remains a Research Fellow of the Singapore International Dispute Resolution Academy at the School. She has served as a Justices’ Law Clerk and an Assistant Registrar of the Supreme Court of Singapore. While at the Supreme Court, she concurrently held appointments as a Magistrate of the State Courts and Assistant Director of the Singapore Mediation Centre (SMC). She was also the Deputy Chief Executive Officer of the Singapore International Mediation Centre and played a key role in its initial set up.

Eunice graduated with a First Class Honours law degree from the National University of Singapore and topped her cohort for the Post-Graduate Practical Law Course. She obtained a Masters of Law from Harvard and is a qualified as an Advocate and Solicitor of the Singapore Supreme Court and an Associate Mediator of SMC.

Sharmila Sharma

Chief Executive Officer @ Securities Industry Dispute Resolution Center (SIDREC)

Sharmila practised as an advocate and solicitor for a short period before working in human rights for five years with the Human Rights Commission of Malaysia (SUHAKAM) and the United Nations High Commissioner for Refugees (UNHCR). Since then, she has had over 10 years of experience in Sustainable Finance/Investments having worked as an analyst, researcher and manager in corporate, financial and investment strategy with several organisations.

She was a key member of the Secretariat to the Financial Services Professional Board (FSPB) in 2014/15 where she led the development of the FSPB Code of Ethics for the Financial Services Industry.

Prior to joining SIDREC, she was the Head of Strategy, Mergers & Acquisitions of Cenergi SEA Sdn Bhd, a subsidiary of Khazanah Nasional Berhad that invests in and develops renewable energy and energy efficiency projects.

Sharmila holds a Bachelor of Arts degree in economics and law from the University of Durham. She has been called to the Bar of England & Wales and the Malaysian Bar. She has also completed all three levels of the Chartered Financial Analyst (CFA) examinations.

Suhana Mokhtar

Head of Dispute Resolution @ Securities Industry Dispute Resolution Center (SIDREC)

Suhana has more than 10 years of experience handling dispute resolution on corporate/commercial, employment, industrial relations, construction and compulsory land acquisition matters where she carried out pre-litigation advisory work and played an advisory role for court cases as well as proceedings relating to the Construction Industry Payment and Adjudication Act (CIPAA). She has also managed and conducted numerous negotiations for court cases up to the apex court level.

Suhana commenced her career in 2005. As a practising lawyer, she advised on securities, corporate, commercial, banking and conveyancing matters. As an in-house legal counsel, she was exposed to compliance, employment, mergers & acquisitions (M&A), Intellectual Property and litigation work.

Prior to joining SIDREC, Suhana held the position of Head, Group Legal with a public listed property group where she advised for three business segments: property & land development, integrated facilities management and project management & consultancy.

Suhana graduated with a Bachelor of Laws (Hons) degree from the International Islamic University Malaysia and was admitted as an Advocate and Solicitor of the High Court of Malaya in 2005.

Save the date!

Friday, 27 November 2020 3:30PM (GMT+8)

Free on Zoom!

Privacy Notice

For more details on this, please refer to SIDREC’s Privacy Notice via the link:

Please note that the discussion and the materials provided for this webinar are not intended to substitute any form of professional legal advice. If you require specific legal advice, please consult a lawyer.

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