The one and a half day event was supported by CFA & SIDC. Some 20 participants from SIDREC (external panel of mediators and staff), Bursa Malaysia, Financial Mediation Bureau (now Ombudsman for Financial Services), CFA and SIDC. attended the event.

In the morning, the panel of mediators and adjudicators attended a workshop on SIDREC’s Dispute Resolution Process and Approach with discussion on case studies.